I’m a big fan of Vonage and with all of the great hardware deals and cheap prices, it’s easy to say yes. Until you have a problem that is. To be fair, my first Linksys WRTP54G was defective (bad phone line port) and last night’s problem was very trying as I was on the phone with an outsourced Vonage tech support representative (whom I had a very difficult time understanding) and followed a checklist of standard troubleshooting items. This exercise was not in vain as I did find a solution as he was walking me through the laundry list.
Problem: All phone calls (received or made) had a complete loss of audio on the Vonage side. When I made a call, I had dial tone, heard the ringing and when someone answered, they could hear me but I had complete silence. When I received a call, if it worked, I would have two-way communication for up to maybe ten seconds before I lost audio (although the other party could hear me well).
Solution: Earlier in the day I added a device (wireless router) to my local network with a hard-wired IP address which just happened to be the same as my Vonage router. I usually give all my server devices static IP addresses and follow a format for numbering them. It’s odd that I did not see any conflicting IP address messages anywhere and both devices appeared to function. As soon as I removed the conflicting device (or changed its IP address), my Vonage service went back to normal.