I love my Keurig coffee maker, but have had continual problems with it. I must admit their customer service has been exceptional in resolving these issues. The latest issue had to do with not being able to close the lid, and when I did get it closed, coffee would pour out over the k-cup in addition to the normal route through the k-cup.

I really didn’t want to call Keurig customer support again, so I decided to take a closer look. It turns out there is a safety mechanism employed such that if the lid is opened too far or with too much force, there are plastic tabs on both sides of the k-cup holder that connect to the lid, and the become disengaged. The fix is simple, just push the tabs back into their slots and problem solved.

This entry was posted on Tuesday, May 11th, 2010 at 2:26 pm and is filed under WILT. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.