Outlook 2010 Refuses to Deliver E-Mail stating “the e-mail address is no longer valid”
I have front-ended my Exchange Server 2010 with sendmail, preferring to use Linux utilities such as SpamAssassin and Clam AV to filter out the bad stuff before sending it to my email server. I also create generic email addresses that I use to give out. Recently, I was having a difficult time sending an email to a newly created email address with a domain that is served by my Exchange Server. In Outlook 2010, after inputting an email address such as special-email@epicminds.com, Outlook would display “this e-mail message cannot be delivered to special-email@epicminds.com because the e-mail address is no longer valid”.
The resolution for this issue cannot be found in Google – no hits are found for the exact error message. It occurred to me that since the Exchange server was responsible for the domain, it was determining the email address was invalid, and this is indeed the case. The solution is simple: change the Type for the Accepted Domain in the Hub Transport from Authoritative to Internal Relay.
To recap:
- Start Exchange Management Console
- In the console tree under the Exchange Server select Hub Transport under Organization Configuration
- Select the Accepted Domains tab
- Right-click on the accepted domain and select Properties
- Change the Type to Internal Relay Domain
- Click Apply
This will enable the Outlook client to accept an email address using that accepted domain that does not have a mailbox tied to the address.
August 10th, 2010 at 1:39 pm
On Outlook 2010, Exchange 2010 on 2008 r2 Windows Server: I have this exact error, but it’s on one of our own user addresses (internal). Other users in our organization can send email to a specific internal user address just fine, however, one of our internal users is getting this error message when she tries to send to the same user IE: mark.smith@yourdomain.com (all other users can send just fine, one user gets “this e-mail message cannot be delivered to mark.smith@yourdomain.com because the e-mail address is no longer valid”. ) Nothing special or different about the user email address and it looks fine on Exchange.
Typed in name and click on “Check Name” and it comes back as a good name (underlined). When I chose the address manually from the address book and select to send mail, it brings up the new mail screen with the user just fine for a few seconds then sets it back to “this e-mail message cannot be delivered to Mark.Smith@yourdomain.com because the e-mail address is no longer valid”.
Tried downloading a updated address book to this affected user, but nothing changed with this address and her ability to send to it.